faq

General Questions

Agent Questions

Vendor Questions

I have a property for sale/rent. How do I list it on myhome.com.au?
My property that is listed on myhome has been sold. How do I remove the listing?
I have seen professional photography, virtual tours and floorplans on some properties. How do I arrange these for my property?
Some of the information relating to my property is incorrect. How can I arrange for this to be changed?

General Questions

How do I search for a property?

You can look for a property using the search bar (located on the homepage). You can search by suburb, postcode or property ID.

Why doesn't myhome recognise the suburb I have entered?

If you have typed the full name of the suburb and no results come up, it's possible that the name has been spelt incorrectly. To get around any spelling mistakes, the property field uses predictive text so that you only need to type the first two-three letters of a suburb which will show you suggestions of suburbs, states and postcodes. You can then choose the correct location from the list by scrolling down the list and selecting one suburb at a time.

How do I further refine my search results?

You can refine your search further by checking any of the available boxes that determine the type of property or how many bedrooms you're looking for and by selecting a price range from the dropdown menus for 'Min Price' and 'Max Price'. Any selections you make this way will instantly reduce the list of search results displayed below.

More criteria:

More Search Criteria

You may also further refine your search by using the "more criteria' button as highlighted above.

Can I change the way my results are displayed?

Yes, you can. By using the formatting buttons (shown below), you can choose to display your search results as lists, details or thumbnails. This means you can show as much or as little information about the property as you like.

View Options

How do I search more than one suburb at a time?

A myhome multi-suburb search is easy. All you have to do is go back to the search bar, enter in another suburb and you will see a new suburb appear in your search results. You can add up to 15 suburbs or regions into your search.

How do I search a region rather than a suburb?

You can search by region by clicking on the small map of Australia in the search bar, which allows you to select a whole region rather than just a single suburb.

What is map search?

We have three types of maps for you to choose from (1) street map, (2) satellite image or (3) a combination of both.

What is great about a myhome map search is that you can get directions to and from properties, as well as locate points of interest (such as schools, train stations and hospitals). The myhome map search travels with you, by dragging the map to show new locations; new available properties will automatically be refreshed on the map.

Why does map search not show aerial photos for the suburb that I searched on?

If a suburb is not shown on map search, please check that you have the name of the suburb spelt correctly. If you have spelt the suburb correctly, it is possible that the satellite imagery is not available for that particular area. myhome map search is powered by Microsoft Virtual Earth.

Why can't I find any properties that match my search criteria?

It is possible that there are no properties listed that match your search criteria.

Do I have to register to use myhome?

You do not need to register to use the web site. However, you may choose to join with "myfavourites" which provides you with a virtual filing system for information related to your property search.

What is myfavourites?

myfavourites is a handy tool that allows you to save the details of properties you're interested in.

Simply join myfavourites and start saving searches to it or adding properties you're interested in. When you log in you can view all your previously saved properties and will be alerted to any information of sales status updates and price changes. You can also rate all your properties by giving them 1 - 5 stars and save your comments on each property.

Saving a search to myfavourites will set up an automatic email alert that is sent to you as soon as there are new properties or changes to properties that fit your search criteria. You can edit or delete email alerts by going to the 'Saved searches & email alerts' section in myfavourites.

All information stored in myfavourites can be emailed and printed and you can even share your favourite properties on facebook.com via our 'myhome favourites' application, only available on facebook.

What internet browsers does myhome support?

myhome.com.au supports the following browsers:

Internet Explorer 6, Internet Explorer 7, Mozilla Firefox 1.5 and 2.0 for Windows and Macintosh.

Agent Questions

How can I arrange to have my properties listed on myhome.com.au?

If you wish to subscribe to myhome.com.au please contact our customer service team on 1800 533 233 or subscribe online here.

How can I make a change to one of my properties listed on myhome.com.au?

Making changes to your property listings on myhome.com.au is easy - as a paying subscriber you have access to our backend administration system 'myhome manager'. It's free, easy to use and lets you update and manager all your listings on the myhome website. Log in here to get started. If you haven't received log in details for myhome manager yet, call our Customer Service team on 1800 533 233 and one of our friendly consultants will deal with your request. Alternatively you can e-mail the request to help@myhome.com.au.

I have received a myhome invoice which I do not understand. How do I query it?

If you have a myhome invoice that you wish to query, one of our friendly billing consultants will be happy to help. Just contact our Customer Service team on 1800 533 233 and we'll get straight on to it. Alternatively, you can e-mail your enquiry to help@myhome.com.au, please be sure to include your name, the account number and the invoice number.

I would like to arrange a virtual tour/floorplan for one of my properties. How can I go about this?

myhome.com.au's surroundpix products offer a full range of virtual tours and interactive floorplans to help market your properties more effectively. If you would like to find out more about this, visit the surroundpix website or call 1800 533 233 and one of our friendly consultants will be happy to help.

Vendor Questions

I have a property for sale/rent. How do I list it on myhome.com.au?

myhome.com.au does not publish listings from private or casual advertisers, however if your property is listed with a real estate agent, please contact them and ask if they subscribe to myhome. If your real estate agent would like to find out more about myhome, they can subscribe online here or obtain further information by calling us on 1800 533 233.

My property that is listed on myhome has been sold. How do I remove the listing?

If your property has been sold or is no longer available, contact your real estate agent quoting the property ID and address. Your real estate agent will then need to remove your listing either through the agent backend administration stystem 'myhome manager' or by contacting myhome Customer Service to ensure the listing is removed.

I have seen professional photography, virtual tours and floorplans on some properties. How do I arrange these for my property?

myhome.com.au offers a full range of professional photography, virtual tours and interactive floorplans to help you sell your home for the optimum price in the shortest space of time. If you wish to take advantage of this service, please contact your real estate agent who can arrange this with us.

Some of the information relating to my property is incorrect. How can I arrange for this to be changed?

If the details of your property are incorrect or need to be changed, contact your real estate agent quoting the property ID and address. Your real estate agent will then need to change your listing either through the agent backend administration system 'myhome manager' or by contacting myhome Customer Service to ensure the listing is changed.